• Selfie
• PAN Card
• Aadhar Card (Address Proof)

No, you do need to submit any documents again while re-applying for every new loan. Being said that, as per applicable laws, we will periodically re-conduct KYC verification for your account and you will be intimated about the same over the Kissht App.

We do not require you to submit Bank Statement in PDF copy or Hard Copies. We enable secure linking of your bank account to the Kissht App for instant access to the last 6 months' bank statements. This is a One-time access with no disclosure of other banking data and is secured by authorized Bank Account Aggregator https://sahamati.org.in/, many banks in India recognize that.

Processing fee is the fee charged for verification of your basic information and documents and getting the same approved by our credit team. The company incurs a cost for this entire process which is why a small processing fee is charged to customers.

We incur a cost every time your profile is re-evaluated for a new loan or credit limit increase. This may include re-checking your Credit score, reviewing your profile and other operational efforts, hence a part of it is being charged to continue providing you the maximum benefit of the services.

We offer loans to our customers at a fixed interest rate. The rate of interest applicable to the customer depends on several factors, including their credit profile, repayment history, loan tenure, loan amount, etc. The products offered by us and the interest rates charged on different products are as follows:

• Loans with a tenure of 6 months or more – Up to 36%
• Loans with a tenure of less than 6 months – Up to 45%

We provide our customers with various options to pay their EMI's like:

• Inside Application:

  • UPI Apps : Payment via various UPI apps like Phonepe, Gpay, Paytm, Cred, Amazonpay etc
  • Debit Card : Payment via Debit Cards issued by your bank
  • NetBanking : Payment via Netbanking platform or application issued by your bank

• Outside Application

  • E-NACH - We set up an Auto Debit Instruction from your Savings Account so that the instalments are automatically deducted every month. This is only done for long term loans and wherever available.
  • UPI-Autopay - We set up an Auto Debit Instruction from your Account linked to UPI so that the instalments are automatically deducted every month. This is only done for long term loans and wherever available.
  • UPI Collect – A UPI collect request is shared on your registered UPI handle which needs to be accepted for the payment.
  • NEFT/IMPS via Virtual Bank Details - Transfer the EMI amount using NEFT/IMPS to your loan account’s unique & dedicated Virtual Account Number and the payment will get automatically updated in our account.
  • UPI via Virtual VPA ID - Transfer the EMI amount using UPI to your loan account’s unique & dedicated Virtual VPA ID and the payment will get automatically updated in our account.
  • BBPS (Bharat Bill Payment System) – Loan repayment options are available under Bill Payment section in third party payment apps like GPay/Paytm/PhonePe etc, and search for “KISSHT or RING” (based on the App from where you have availed the loan) and enter your registered mobile number and DOB to proceed with EMI payment.
  • Web Payment: Open https://kissht.com/ and click on “Pay Now” button available on the Home Page of the website, enter your registered mobile number to proceed with EMI payment.

We always suggest that you pay your full EMI amount on or before the due date and do not delay the payment. However, if you wish to make partial payments, we kindly request that you select the "Other Amount" option on the payment page. To do so, just click on "Other Amount" >> enter the amount you want to pay >> then click on the Pay button.

Please note that using the "Other Amount" option is not a special repayment offer, and your repayment schedule does not change by using it. We are just helping you make partial payments. Therefore, your credit report will always show the loan as a late payment if the EMI is not fully paid by the due date, and your repayment behaviour will be recorded accordingly. Kindly note that a late payment record has an adverse effect on your credit score.

No worries! In case of failed payments due to technical failures at your bank’s end, such amounts are automatically refunded by the bank to your account mostly immediately or within 3-7 working days.

In case your bank doesn't automatically refund the failed transaction amount to you, then you need to initiate a chargeback request with your bank so that bank can check the status of payment and reverse it back to your account.

No worries! If one of the double payment transactions made by you is a failed transaction, then your bank will automatically refund the same to you within 7-10 working days.

If both the payment transactions are successful, then the extra payment gets automatically credited to your next upcoming EMI.

If in case there is no upcoming EMI, then the extra amount will be eligible for refund. Auto refund will be done in such cases within 24-48 hours. If you don’t get refund with 24-48 hours, request you to kindly write to us at care@kissht.com to inform us about the double payment made by you and place a request for a refund of extra payment amount.

• Download and log in to the Kissht app.
• Fill in basic information.
• Complete Digital KYC.
• Based on eligibility, you will be able to view eligible loan offers with full loan details and pricing.
• Add your bank details for disbursement.
• Register for E-NACH (required only for higher loan amounts).
• Complete income verification online (required only for higher loan amounts).
• Based on eligibility, once your loan is approved online, you will be able to get disbursal of the loan into your bank account.

You can login to the Kissht app Download Here and check your existing loan details under "LOANS" section. It will enable you to check all loan related details like EMI amount, EMI date, total outstanding amount, payment link for online payment and much more.

For any changes in contact information or personal details, please write to us at care@kissht.com.

Yes, if your loan is 100% financed by our NBFC “SiCreva Capital Services Pvt. Ltd.’, then you can foreclose your loan anytime during the tenure of the loan. To avail foreclosure, you can email our customer service desk at care@kissht.com so that we can generate a foreclosure link and share the same with you.

For loans financed by other lending partners, the foreclosure option may or may not be available depending on respective lender’s policies. We still urge you to email our customer service desk at care@kissht.com so that we can connect and check with the lending partner on availability of a foreclosure option for your loan account and get back to you on same.

The loan foreclosure option is available on the Kissht application. Please follow these steps:

• Open the Kissht App and navigate to the 'Loan Details' section for your specific loan account.
• Click the "Foreclose Now" button to proceed with the foreclosure of your loan.

On the foreclosure page, you will see the complete details of the foreclosure amount and have the option to pay it online.

For foreclosing your loan which is financed by our other financing partners, you can simply call the customer service desk of the respective financer and request for the same. If the foreclosure option is available for your loan account, then the lender will provide you with a foreclosure payment link or NEFT details so that you can pay the foreclosure amount using the same.

If in case you do not have the customer care details of your respective financer, or if you are unable to get in touch with them, we can co-ordinate and help you get the necessary details from them. Just write to us at care@kissht.com.

Should you ever feel the need to cancel your loan application which is in process with us and is not yet approved, you can just write to us at care@kissht.com and our team will take care of the same.

You can mail us at care@kissht.com or call our customer service desk to inform us about your request to return the loan amount and for closing of your account. You can also use WhatsApp Livechat to reach us at 022 48913631. If you wish to close loan within the ‘cooling off period’, your request for same should be received by us within the “Colling off period” of 3 days from the date of disbursement, as mentioned in the loan agreement.

The late payment charges are as follows:

• Bounce Charges (One-time fee) of upto Rs. 1500 + applicable taxes per EMI per instance of default and the same is payable apart from payment of applicable Daily Penal charges
• Daily Penal Charges for continuing default in repayment of EMI are upto 0.2% + applicable taxes of the overdue principal amount

Important Note:

Bounce Charges & Daily Penal Charges will be applied if the EMI repayment is done after the scheduled due date or if otherwise applicable as per the terms of the Financing Document (collectively referred to as “Overdue Penalty Charges”).

Note: The charges mentioned here are effective for loans sanctioned w.e.f. 01-04-2024.

We always want our customers to pay on time as a delay in payment can impact your credit score and make you ineligible for future loans. We help you make payments on time by delivering payment reminders as follows:

• You will be sent automated payment reminders when you approach our due date. These reminders are aimed at helping you pay on time.
• If in case you miss making payment on due date, you will be called by our contact center team for payment reminders and to help you with making online payments.
• For cases where customer is not reachable or his/her account remains unpaid for long time, then a dedicated field team may choose to visit the customer’s address for delivering the payment reminder message.

Kindly note that we always call only on your registered mobile number and visits (if any) happen only on the address as shared by you during the loan application process. All payment reminder calls & visits happen strictly between 8 am to 7 pm on all days. We also ensure to send an SMS intimation before field visit.

You will be receiving automated email & SMS before your EMI date on your registered email id & mobile number. Being said that, due to technical or network issues, if any EMI reminder is not delivered to you, then you need to ensure that you still repay your EMI on time, as the EMI schedule and details are already shared with you at the time of loan approval by way or Sanction Letter & Agreement. Non-receipt of EMI reminders cannot be cited as a reason for late payment/non-payment of EMI’s.

No, this is strictly not acceptable and we do not share your mobile numbers to any of our collection agents. The agents can only call you from the system and all these calls will be on recorded lines for future reference and quality check purpose. We also request you to not share your mobile numbers with any collection agent for personal contact.

Kindly note that:

• We do not contact customers for payment collection reminders from personal mobile numbers, foreign numbers or Internet Based VOIP calls.
• We never ask customers to make payments into personal or private bank accounts. Payments are only collected on our Kissht website or the Kissht app.
• All our calls are monitored and recorded.
• Our agents never use threats or abusive language.
• We never ask for commission or cutbacks from customer on payments of dues.

If you notice any such practices, kindly report the same with complete details to us at care@kissht.com

Yes. To obtain a copy of Fair Practices Code, Loan Agreement, Sanction Letter and other loan-related documents in vernacular language, you can place a request for same with our customer services team at info@sicrevacapital.com.

For any changes in ECS Mandate, write to us at care@kissht.com and provide the following details:

• Photo of Cheque of your new bank account (bank account should be in your own name)

  OR

• Photo of Passbook First Page of your new bank account

  OR

• Copy of latest month Bank Statement of your new bank account

Once we receive the above details from your, our team will create a new auto-debit (NACH) registration link for your account and share the same with you so that you can complete the new bank account’s auto-debit (NACH) registration online.

You can directly connect with our customer service desk for filing complaints. To make it easier for our customers to file complaint without waiting in IVR queues, we have built a dedicated a self-help page for our esteemed customer, were you can Access all FAQ’s, Read recent Announcements, File Complaints, & Track Status of your Complaints online (without the need to speak to any agent). To file a complaint and track its status online use the following link:

https://kissht-care.freshdesk.com/support/tickets/new

Though we doubt that your queries wouldn't be resolved by our dedicated customer service desk, you could always ask for a call back from the Customer Service Manager and within 1 hour to a maximum of 48 hours, our Customer Service Manager shall personally call you back with a final resolution on your query/problem. Kindly refer to our ‘Customer Grievance Redressal Mechanism’ to know more. Though we doubt that your queries wouldn't be resolved by our dedicated customer service desk, you could always ask for a call back from the Customer Service Manager and within 1 hour to a maximum of 48 hours, our Customer Service Manager shall personally call you back with a final resolution on your query/problem. Kindly refer to our ‘Customer Grievance Redressal Mechanism’ to know more. Click here

Kissht has partnered with multiple RBI regulated entities to provide lending services to its customers. The list of our financing partners can be viewed here Click here

The loans you have availed can be reported to the Credit Bureaus only by the respective NBFC that has financed your loan; hence, the name of the respective NBFC will reflect on your credit report. If you have availed a loan that is 100% financed by us, the loan will appear in your credit report under the name "Si Creva Capital Services Private Limited." If you have availed a loan that is financed jointly by ‘Si Creva Capital Services Pvt. Ltd.’ and one of its lending partners, your loan amount will be reported in your credit report by both lenders according to the respective share of the loan amount each lending partner provided. The list of our lending partners can be viewed here Click here. You are also informed about the name of the financing NBFC/Bank at the time of the loan application in the Kissht App, and this information is also provided to you via the Sanction Letter & Agreement sent to you at the time of the loan application.

Our financing partners always try their best to ensure that all your loan details are timely and accurately reported to Credit Bureaus. If in case you find any errors/incomplete information, we shall definitely help rectify it for you once the same is reported by you to our customer service desk. To report such errors, if any, kindly share the latest PDF copy of your credit report with us at care@kissht.com and mention your issue in detail.

As part of basic documentation for loan approval, some customers who apply for higher loan amounts are required to provide bank statement as income proof. Being said that, we do not require you to submit Bank Statement in PDF copy or Hard Copies for Income Verification. We enable secure linking of your bank account to the Kissht App for instant access to the last 6 months' bank statements. This is a One-time access with no disclosure of other banking data and is secured by authorized Bank Account Aggregator https://sahamati.org.in/, many banks in India recognize that.

For the convenience of our beloved customers, we provide the facility to instantly link your bank account to your loan application so that you need not upload any bank statements separately. Just by linking your bank account, we will be able to fetch your bank statement for last 6 months instantly. Kindly note that we only get one-time access to your latest bank statement and no other banking data is revealed to us. The access is logged out immediately after the linking of statement is completed. This service is completely secured by authorized Bank Account Aggregator https://sahamati.org.in/, which is recognized & authorized by many banks in India to provide this service.

To read our Privacy Policy, Click here

For any privacy related concerns, kindly write to us at privacy@kissht.com

If you wish to delete your data, we suggest that you kindly follow the steps below:

• Open the Kissht application on your device.
• Navigate to "My Profile."
• Select "Privacy and Security."
• Click on "Manage My Data."
• Choose "Request for Data Deletion."
• Confirm your decision by clicking "Yes" when prompted.

Once you have confirmed your decision, your data will be deleted from the application, and you should receive an auto-email confirming the same within the next 48 hours.

Please note that as part of the above deletion, all your digital footprints related to non-KYC and non-transactional data will be deleted by us. However, KYC data and transactional data (if any) are required to be stored as per the guidelines of various regulatory bodies. Please refer to our privacy policy for more information. NBFCs also need to comply with regulations that require them to maintain this data for at least ten years after the business relationship has ended.

Report any fraud cases to our customer service team so that they can act on it on priority. Email to us at care@kissht.com with complete details and related screenshots of any suspected fraud activity.

If you receive SMS/WhatsApp messages/Call from any personal mobile numbers that request you to do any of the following:

• Submit your KYC documents & pay upfront Processing fees for loan approval

• Get loan settlement by making partial repayment of loan amount through some 3rd party payment link OR Personal UPI ID OR Personal bank account number

  • Immediately report such cases to care@kissht.com OR call our customer care number on 02262820570/ 02248914921 and share with us a screenshot/recording of such message/communication.
  • Block such numbers and do not communicate or share any information with them over Call/SMS/WhatsApp/Email.

• We use the best Intelligence and fraud prevention technology to identify suspicious transactions in real-time.
• Our customer services team works 365 days a year to address customers queries and grievances and give them quick redressal.
• Our security team monitors, analyses and detects any abnormal activity, indicating a potential breach, security incident or malicious attempts to the system.
• A One Time Password (OTP) is sent to your Registered Mobile Number
• Your credentials are hashed and protected with industry standard encryption to maintain secrecy.
• End to End encryption is implemented to keep your data confidential. The data on the platform is encrypted at rest and encrypted in transit. We have implemented industry standard encryption practices and ensure that data is secured using 2048-bit encryption
• We follow the security by design’ approach to provide you secure access and protected platform to perform financial transactions
• Strong authentication & authorization controls are implemented on our digital lending application for your secure access.

As we strive to provide an experience that is both secure and convenient, we also urge you to be responsible and alert. Sometimes scammers can ask you to take some deliberate actions that may lead you to lose money to them. That is why it is important for you to know about the dos and don'ts if you happen to be in such a situation.

• Scammers may pose as customer support or use emails, text messages, WhatsApp messages, phone calls, and web pages to pretend to be the company (digital lending app/NBFC/Bank), family members, or colleagues.
• We will never ask you to download an app or software for payments support. If you’re asked to download an app or software for payments support, it’s a scam that could be used to drain your accounts.
• Do not install any app on the advice of strangers.
• Do not share Card PIN, CVV, OTP, Internet banking password with anyone via unsolicited call, SMS or Emails received.
• Never share sensitive personal details on social networking sites.
• Never make payment on 3rd party payment link OR Personal UPI ID OR Personal bank account number. Always repay loan using Kissht App or using the payment link received over SMS from company’s registered sender ID named “KISSHT”.
• Never transfer funds without confirming a person’s identity.
• Never use screen sharing apps when you make a transaction.
• Never do it under pressure with someone on the phone line.
• Do not click on links embedded in SMS/emails/social networking sites claiming to be from the bank or representing the bank.
• Use common sense and trust your instincts – if something looks too good to be true
• Keep your personal details secret. Never write down or disclose your account details, and passwords with anyone. Keep your credit card and ATM cards safe
• Do not connect to open/public Wi-Fi for conducting Banking transactions.
• Ensure your personal documents are always secure. Do not hand-over the copies or original documents containing your personal data like your DOB, PAN number, financials, address proofs, etc to an unknown person. Always ask for identification.
• Check your bank account statements regularly. If you notice any transactions, you don't remember making on your account, report the discrepancy to the customer service department immediately.
• Do not respond to the offers or deals unless you seek clarification from your bank customer service and you are absolutely convinced that it is in your best interest.”
• Do change your ATM / Debit card PIN at a regular interval to prevent fraudulent transactions.
• Scan your computer for Spyware regularly
• Report a Suspicious E-mail
• Fraudsters generally send e-mails to customers of various banks asking them to update confidential account information like their debit/credit card numbers, internet banking User ID & Passwords, etc. by clicking on an e-mail link or by visiting a website. Please note: We do not seek such information from our customers in any such form. Hence please do not part with this information. If you receive any such suspicious emails, please report to us

Smart Phone and app-based services are now being used increasingly to conduct banking transactions through your mobile devices. While this is extremely convenient, you need to follow the best practices mentioned below in the use of mobile phones while doing financial transactions.

Best Practices for Safe Usage of Mobile Phones:

• Strong passwords/biometric permission should be enabled on your phone.
• Keep your SIM card locked with a PIN to avoid misuse. In case of loss or theft of the mobile device; contact your service provider to block the SIM card immediately.
• Your bank account number or PIN should never be stored on the mobile phone.
• Get an anti-virus software installed on your mobile and keep it updated.
• Regularly monitor the permissions of critical apps installed in your mobile phones and keep a track of unnecessary and unused apps.
• Never use Loan/Payment/Credit/Banking apps on jailbroken or rooted devices.
• Avoid connecting phones to public wireless networks.
• Report the loss of your mobile phone to us so that we can deactivate your account with immediate effect.

• E-Mandate registration involves authorizing recurring payments directly from a bank account using an electronic mandate. It enables users to set up automatic payments for services such as loan EMIs, utility bills, or subscription fees. Once registered, the specified amount is automatically debited on the scheduled date , eliminating the need for manual payments.
• This process includes setting the payment amount, frequency, and duration and is secured through authentication methods like OTP (One-Time Password) or net banking.

RELATED VIDEOS

• NPCI registration process for Debit card or Net banking:

  https://www.youtube.com/watch?v=h6HnB3Olg8U

• NPCI registration process for UPI autopay:

  https://www.youtube.com/watch?v=b6-5quFkoXY